FAQs

HOW LONG WILL MY ORDER TAKE?

All pieces are made by hand, the Air Force 1 base will be sourced in your requested size, and then made. The process usually takes around 4 weeks (estimated). Although this may vary during busy times. 

IMPORTANT DETAILS ABOUT MY PAIR

As pairs are made by hand, they may slightly differ in minor details to the photos seen, this is due to the nature of unique handmade processes used for each design, and should be expected when ordering any hand-made product. If you have questions relating to the, please make sure you have contacted us before placing your order.


DO YOU SHIP INTERNATIONALLY?

Yes, Worldwide shipping is available via DHL Express.

CAN I RETURN MY ORDER FOR A REFUND

As each pair of shoes is specifically made-to-order, all sales are final and non refundable. If you would like to reach out in regards to your order please contact via DM on instagram, or at customsbyj1@gmail.com

WHAT PAYMENT METHODS ARE ACCEPTED?

Apple pay / Visa Debit / Visa / Mastercard and all other major cards are accepted.


HOW DO I ORDER MY OWN CUSTOM DESIGN?

Reach out to me via instagram DM or email at customsbyj1@gmail.com


WILL I HAVE TO PAY TAXES, CUSTOMS FEES OR DUITES FOR MY ORDER?

Orders from inside of the U.K will not have to pay customs fees, duties or taxes.
If you are ordering from outside of the UK, your order will be subject to any relevant fee's, duties or taxes applicable (amount is subject to change so please see your countries guidelines before ordering). You may also be charged shipping related fee's by the courier used to deliver internationally.

IF YOU HAVE ANY QUESTIONS THAT HAVEN'T BEEN COVERED HERE, CONTACT ME ON INSTAGRAM/EMAIL AND I'LL GET BACK TO YOU ASAP!